---
title: "Redirect Issues After Logging into Leonardo247 via SSO"
url: "https://leohelp.productfruits.help/en/article/redirect-issues-after-logging-into-leonardo247-via-sso"
language: "en"
last_updated: "2025-04-16T15:50:39.273Z"
---

# Redirect Issues After Logging into Leonardo247 via SSO

Users are directed to web interface instead of mobile interface.

## **Overview** 

When using **Single Sign-On (SSO)** to access Leonardo**24**7 via the **Leo mobile app**, users are temporarily redirected to their **mobile web browser** to complete the login process. Upon successful authentication, users should be automatically returned to the Leo mobile app. 

However, if they’re using a **high-end tablet with a large screen**, they may encounter a redirect issue caused by the browser defaulting to **desktop site mode**. In this mode, after authentication, the user will be redirected to the Leonardo247 web interface, rather than **automatically returning to the Leonardo247 mobile app**. 

* * *

**⚙️ Symptoms of the Issue** 

-   After completing SSO, the browser **stays on the go.leonardo247.com site** instead of returning to the mobile app. 
-   The interface appears in **desktop format**, even though they're using a mobile device. 
-   The user may be prompted to log in again or feel "stuck" in the browser. 

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**❔ Why This Happens** 

Some high-end tablets **automatically enable "Desktop Site" mode** in browsers like Safari or Chrome due to their screen size and processing power. **Desktop versions of websites do not support automatic app redirection**, which is why the handoff back to the Leo mobile app fails. 

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**📃 How to Fix It** 

**✅  Step 1: Check the Browser Settings** 

-   **On Safari (iPad)** 
    -   Start on the webpage **go.leonardo247.com**.
    -   Tap the **Settings** icon in the address bar. ![](https://cdn-assets.productfruits.com/95651d6e-0d14-4167-a06f-997d32e78b90)
    -   Tap the **three-dot** **menu** icon to open Page Menu. ![](https://cdn-assets.productfruits.com/862d2d45-7a28-4f9d-bf82-ec793c123f2f)
    -   Scroll to the **Website Settings For Leonardo247.com** section.
        -   **Request Desktop Website** should be toggled off.  
             

  Product Fruits 

Operating systems are routinely updated and these steps may change. If a step is not accessible it has likely been moved or updated in a recent update. This [**Google search**](https://www.google.com/search?q=desktop+website+for+a+specific+website+setting+on+a+tablet+in+safari&sca_esv=aca16de1709f852f&sxsrf=AHTn8zpWwHRNt-EgPGry6-JpF42Ago0iBg%3A1744750599249&ei=B8j-Z6XlDsvKkPIPjYaweQ&ved=0ahUKEwjlhMK99tqMAxVLJUQIHQ0DLA8Q4dUDCBA&uact=5&oq=desktop+website+for+a+specific+website+setting+on+a+tablet+in+safari&gs_lp=Egxnd3Mtd2l6LXNlcnAiRGRlc2t0b3Agd2Vic2l0ZSBmb3IgYSBzcGVjaWZpYyB3ZWJzaXRlIHNldHRpbmcgb24gYSB0YWJsZXQgaW4gc2FmYXJpSLQYUABYiQRwAHgAkAEAmAFUoAGSAaoBATK4AQPIAQD4AQGYAgCgAgCYAwCSBwCgB_EBsgcAuAcA&sclient=gws-wiz-serp) should return the most up-to-date instructions. If not, search **"turn off desktop website in safari on an ipad"** and follow the updated steps.

**On Chrome (Android Tablet)** 

-   Start on the webpage **go.leonardo247.com**.
-   Tap the **three-dot menu** icon in the top-right corner. 
-   Tap the **Settings** icon. 
-   Tap **Advanced.** 
-   Tap **Site Settings.** 
-   Tap **Desktop site** and toggle the setting **off**. 
-   Retry the login process.   
     

  Product Fruits 

Operating systems are routinely updated and these steps may change. If a step is not accessible it has likely been moved or updated in a recent update. This [**Google search**](https://www.google.com/search?q=turn+off+desktop+mode+android&sca_esv=f9f1a50abb3c6f24&sxsrf=AHTn8zp6YkV32ZdTENFx-L0xTjBJ1RiyRg%3A1744749456588&ei=kMP-Z7nXI63fp84P57GaiAI&oq=turn+off+desktop+mode+&gs_lp=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-AO&sclient=gws-wiz-serp) should return the most up-to-date instructions. If not, search **"turn off desktop mode android"** and follow the updated steps.

**✅  Step 2: Retry SSO from the Leo Mobile App** 

-   Close the browser if it's stuck on the go.leonardo247.com site. 
-   Return to the **Leo mobile app** and try logging in again via SSO. 
-   The browser should now direct you to the **mobile login page**, and then back to the app once login is complete. 

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**⁉️ Still Not Working?** 

If the issue persists after confirming browser settings: 

-   Clear the browser cache. 
-   Ensure your device is running the latest OS and app version. 
-   Try using a different mobile browser (e.g., Chrome instead of Safari). 

For further assistance, [Submit a Ticket](https://forms.zohopublic.com/peggy1/form/HelpRequestForm/formperma/lfRcRNvfNYI1mu5vOVSiTg8cHpndssnwHDSslO6XDF0).